Frequently Asked Questions
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We resell new and gently-used pre-owned handbags, accessories, shoes, and select ready-to-wear from top luxury houses and trusted vendors. Each piece is carefully curated and verified for authenticity, condition, and style — offering timeless classics and seasonal finds at competitive prices.
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All of our pieces are 100% authentic. We don’t compromise on authenticity. Most of our items have already gone thorough an authentication process by trusted third-party specialists, such as Entrupy. For items without Entrupy inclusion, you may purchase an Authenticity Guarantee with Real Authentication. We will submit your item for authentication, and once it passes the authentication process, we will ship out immediately. Additionally, all of our items are sourced from trusted renown vendors and carefully selected piece by piece. We have formed amazing relationships with human contacts at all of our sourcing sites. We do not use artificial intelligence or bots to do our authentication. If one of our items is later determined to be inauthentic, we offer a full refund plus a reimbursement for any return shipping. Once an item is authenticated, it stays with the life of the bag. A unique QR code is generated and will follow the bag through the resale process.
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We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart. Our pieces are hand-picked with the idea of cost-savings in mind. Our online store contains unique, rare, hard-to-find, limited editions, and classic staples. And the bottom line is - we pass the savings to you!
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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New/Unworn (N) - With tags, dust bag, and box. Ratings of 9.9 - 10.
Pristine (S) - New or like new. May come without tags, dust bag, or box. Rating of 9.8
Excellent (A) - No major signs of wear. May have light creasing or light surface wear. Ratings of 9.5 - 9.7
Very Good (AB) - Faint scratching on hardware or leather, minor creasing, some relaxation, minor residue. Ratings of 9.25 - 9.4
We do not purchase or sell items that are less than AB condition.
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Prices shown are the item price. Applicable sales tax is calculated at checkout for orders shipped to regions where tax applies. International duties and import taxes are the buyer’s responsibility.
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Absolutely. Listings include multiple high-resolution photos taken by our team, showing front, back, sides, interior, hardware, serial numbers or date codes when present, and any flaws. We strive for transparency and accuracy in every description.
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Please see the Return Policy page. Return requests will be reviewed on a case-by-case basis and need to be submitted using our online form.
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Domestic orders ship via insured, trackable carriers. Expedited and signature-required options are available. Delivery times vary by destination and shipping method. At this time, we are not able to ship internationally.
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Although we’d love to explore this opportunity in the future, at this time we are not accepting consignments or offering any buyouts.
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Pricing is based on brand, model rarity, condition, age, market demand, and provenance (original box, receipts, authenticity cards). We continuously monitor market trends to ensure competitive pricing.
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We accept major credit and debit cards and select digital wallets.
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Yes. We guarantee authenticity of all of our products. Most of our products already come with authenticity guarantee. However, if you would like an additional authentication or if a listed item does not already come with a guarantee, you may purchase an authenticity guarantee during checkout for an additional $40. If a third-party expert later proves an item you purchased from us to be unauthentic, we will refund the purchase price in full and reimburse return shipping. Authenticity guarantees apply only if the item has not been altered after purchase.
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Not always. Many vintage and some pre-owned items were sold without modern serial systems or original receipts. When serial numbers, holograms, original receipts, boxes, or dust bags are included, we list them explicitly.
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We protect customer data with industry-standard encryption and secure payment gateways. We do not share personal information with third parties except as necessary to fulfill orders, comply with law, or as outlined in our privacy policy.
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Care recommendations vary by material. For leather goods: avoid prolonged sun exposure, humidity, and moisture; use pH-balanced leather cleaners and conditioners sparingly. For exotic skins and vintage pieces, consult a specialist.
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All shipments are insured. If an insured package is lost or arrives damaged, contact us immediately with photos and tracking details. We will file a claim and resolve the issue with a replacement or refund.
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Yes. We’re happy to provide additional photos, close-ups, serial number shots, or detailed measurements upon request prior to purchase.